BEFORE
Standard EHR check
CoverageActiveActive only
Member ID…6620Unchecked
DOB / NameNot comparedSkipped
!
A hidden mismatch can still pass.
Looks verified
You Didn't Go to Medical School to Answer Phones.
Nitra's AI, Trina, answers every call — day, night, weekend, and the day someone quits. She schedules, verifies insurance, and hands the hard calls to your team.
PAY-AS-YOU-GO, NO HIDDEN FEES · EXPERT IMPLEMENTATION & SUPPORT
Have questions? Give us a call: (845) 373-5934
T
Trina
Nitra Reception · Active call
00:22
CALLERHi, I need to reschedule Tuesday's appointment.
Listening to caller
Understanding what they need…
SPEAKSEvery major language
0CALLS PROCESSED
LIVE INModMed & Nextech
HIPAACOMPLIANT
Trusted by 700+ healthcare practices and 2,500+ professionals:
When Someone Quits,
You're the Receptionist.When Someone Goes on Vacation,
You're the Receptionist.
The day a receptionist quits is the day you're answering phones between patients— the part of running a practice no one signed up for.
1 in 3
practices can't fill front-desk roles right now
30 - 40%
of front-desk staff turn over every year
Put Your Own Numbers In
Adjust to your practice — this is your math, not ours.
Calls per day80
20300
Missed at peak & after hours20%
0%100%
Value of a new patient$500
$200$4,000
$7,040
in recoverable revenue, every month
352
calls a month going to voicemail today
14
new patients you could recover
Estimate from your inputs. Assumes ~22 working days a month, that ~8% of calls are prospective new patients, and that Trina recovers about half of those that hit voicemail today. Deliberately conservative — your numbers, not a Nitra guarantee.
She Never Quits.
Never Burns Out.
Never Misses a Call.
Trina answers every call, every hour — so a short-staffed week stops being an emergency.
Answered 24/7
Nights and weekends — no voicemail.
Every call picked up
On the first ring, every time.
Speaks every language
Spanish, Chinese & more.
Never calls in sick
No training, no turnover gap.
She frees your front desk. She doesn't replace them.
Routine calls, handled. Anything clinical goes straight to a person.
Every Call Is Verified,
Every Call Is Clean for Claims
Most systems only confirm the plan is active. Trina matches every field to the payer — and fixes it on the call.
NOW WITH TRINA
Trina — field by field
Coverage✓ confirmed with payer
Member IDwas …6620✓ corrected
DOB / Name✓ matches
✓
Mismatch corrected on the call.
Clean claim, first time
Every call cleans up the record —
so "verified" actually means correct.
The Routine Calls, Handled.
The same handful of calls that fill your day — done before anyone picks up.
Reschedule & cancel
Moved and freed on the spot, in your EHR.
Book routine visits
The non-triage visit types you choose. The rest go to your team.
Directions
Texts a map link — in your own landmark words.
FAQs
Hours, parking, what to bring — from your words, not a script.
Nobody Repeats Themselves.
When a call needs a person, Trina hands it off with the full story already attached.
Patient waits a moment
A brief, friendly hold — never a dead transfer.
Trina briefs the desk
Name, reason, and verification status.
You approve
Take the call — or ask Trina to repeat anything.
Connected
They reach someone who already knows everything.
Three Things an Answering Service Can't Do.
01
Verify insurance — field by field.
Not a green check. Trina matches every field to the payer and corrects mismatches on the call.
- Field-by-field, not active/inactive
- Fixed before the visit
- Fewer denied claims
VERIFIED AGAINST THE PAYER
Name✓ matches
Date of birth✓ matches
Member ID…6620✓ corrected on call
Plan & subscriber✓ confirmed
Coverage status✓ active
Clean claim, first time
02
Do the work — inside your EHR.
A service takes a message. Trina reads your schedule, books into it, and writes back. One source of truth.
- Reads real availability
- Creates & updates the chart
- Nothing to re-key
THURSDAY · NOV 17Live schedule
Written back to the EHR
- Visit moved · Thu 10:00 AM
- Chart updated · nothing to re-key
03
Show you exactly what happened.
Every call logged and reviewable — calls answered, hours saved, records cleaned up. The proof an owner wants.
- Calls answered & transferred
- Hours taken off the desk
- Fields verified & corrected
Operational value
0h0m
April 9, 2026 - May 9, 2026
Time savedMoney saved
↑ 0% vs prevPrevious: 7h52m
Calls completed
0
Confirmed0
Rescheduled0
Cancelled0
Hear What Your Patients Would Hear.
0:48
She works where your schedule already lives.
Native EHR & practice-management
Tell us what you run
On an EHR that isn't live yet?That's a roadmap conversation, not a no →
Treated like patient data. Because it is.
HIPAA-aware
Healthcare data handling
SOC 2 Type II
Report on request
256-bit encryption
In transit & at rest
Full call logs
Every call auditable
There's a Better Way to Answer the Phone.
Swipe to compare
| Feature | Voicemail | Answering service | Offshore center | Generic AI bot | |
|---|---|---|---|---|---|
| Answered live, 24/7 | Machine | Minutes | Yes | Yes | Yes |
| Does the work in your EHR | No | Takes a message | Re-keyed | Some | Native |
| Verifies insurance field-by-field | No | No | No | No | Yes |
| Warm transfer with full briefing | -- | Blind | Blind | Rare | Briefed |
| Proves its value with a dashboard | No | No | No | Thin | Yes |
| Built for a specialty practice | -- | -- | No | Hospital-scale | Yes |
Answered live, 24/7
Does the work in your EHR
Verifies insurance field-by-field
Warm transfer with full briefing
Proves its value with a dashboard
Built for a specialty practiceAnswered like a service, accurate like your best biller — and it actually does the work, in your EHR.
Run by Doctors.
Loved by the Front Desk.
+0
new patients a month, recovered from calls that used to hit voicemail
DERMATOLOGY · AUSTIN, TX
“A third of our calls were going to voicemail at lunch. Trina answers every one now — new-patient bookings are up, the claims come back clean, and my front desk finally isn't underwater.”
Dr. Lena Ortiz
Owner · Cedar Dermatology
DOCTOR-OWNER
“I stopped being the backup receptionist. Calls get answered when we're slammed, claims go out cleaner, and I'm not interviewing for the front desk every quarter.”
Dr. Amelia Brooks
Owner · Ridgeview Orthopedics
PRACTICE ADMIN
“A short-staffed week used to be a crisis. Now the phones still get answered, and I can show the doctor exactly what she handled.”
Jordan Hale
Practice Administrator · Lakeside ENT
RECEPTIONIST
“She takes the reschedule-and-cancel calls so I can actually help the patient standing at the window. When a call comes to me, I already know who it is.”
Priya Nair
Front Desk Lead · Harbor Plastic Surgery
She Keeps Learning.
On the roadmap — clearly marked, never overpromised.
Outbound reminders
COMINGConfirms the visit — and reschedules on the same call.
End-to-end scheduling
COMINGBooks the visit types you approve, reviewed after the fact.
New-patient intake
COMINGFirst call to created chart — demographics, coverage, profile.
Automated copay setup
EXPLORINGSets the right copay before check-in, so less slips to collections.
Surgical scheduling
COMINGEnforces the windows — pre-ops, post-ops, follow-ups.
Benign result callbacks
COMINGFor clinician-flagged benign labs, she makes the "all clear" call.
Answered Honestly.
No. She absorbs the routine calls so your team isn't drowning — and a resignation isn't a crisis. A happier desk, not a smaller one.
It goes to a person. Trina doesn't do medical triage — she warm-transfers anything clinical, with the patient's name, chart number, and reason already in hand.
Live in ModMed and Nextech. NextGen, athenahealth, and DrChrono are next. On something else? Tell us — it's a roadmap conversation, not a no.
A standard check confirms the plan is active. Trina matches every field to the payer and fixes mismatches on the call — so claims go out clean.
Yes. You set what she handles, what always goes to a human, and how deep she verifies.
Anything outside her scope, she transfers. Every call is logged and reviewable — and you tune her scope as you build trust.
A connection, not a migration — you don't change systems. We onboard you hands-on.
Handled like the protected health information it is — encrypted, with full call logs. (Confirm specifics with Legal.)
ONE AI, ACROSS THE PRACTICE
The Same Intelligence Runs Your Back Office.
She answers the phones. Card, BillPay, Accounting & Expenses keep more of every dollar and hour.
See the Nitra platform
Hear Trina Answer a Real Call.
A real reschedule and insurance check, start to finish — then see what she'd do on your phones.
0:48
Sample call · audio for illustration
Like what you hear? Try Trina free for 30 days.
Keep your current numberWe set it upCancel anytime
Hard to set up?
A connection, not a migration — we set it up for you.
Will patients like it?
Hear the call above. Anything clinical goes to a person.
WHAT HAPPENS AFTER YOU BOOK
1
We map your call types & EHR
2
We set Trina up on your number
3
Trina's answering in days — you review every call